Refund policy

We believe you should see the results you paid for. If you're not happy with your SnowSmile products for any reason, we'll refund you — simple as that.

How it works

• You have 30 days from delivery to request a refund on any product.
• Used or unused — if the strips didn't give you the smile you wanted, you can still claim. We stand behind the formula.
• Refunds cover the product price and are issued to your original payment method, normally within 5–10 working days of approval.

How to claim

Message us via the contact page on this site with your order number and a line about what wasn't right. That's all we need — no forms, no interrogation. In some cases we may ask you to post items back to us; where a return is due to our error or a faulty product, we cover the return postage.

Faulty or damaged items

If anything arrives damaged or faulty, tell us within 30 days and we'll send a replacement or issue a full refund, including delivery costs.

This guarantee is in addition to, and does not affect, your statutory rights as a UK consumer, including your rights under the Consumer Rights Act 2015.